Terms & Conditions

3.1 Attendee Payments

• Charges occur at the moment of booking.
• All fees, taxes, and charges are displayed at checkout.
• Supported payment methods include debit/credit cards and digital wallets.
• Payment processing is handled by secure third‑party providers.

3.2 Organiser Fees

• Platform fees apply per ticket sold.
• Payment processing fees are included in payout calculations.
• Organisers must provide accurate payout details.

3.3 Partner Fees

• Fees apply for partnerships and Pro/Plus subscriptions.
• Prices are shown at checkout. Payments are processed by Stripe.
• No VAT is charged.
• An invoice will be sent for each payment.

3.4 Currency

• Prices and payouts are shown in the organiser’s account currency.
• Currency conversion is handled by the payment provider.

3.5 Fraud Prevention

• Locora may delay or hold payments if fraudulent activity is suspected.
• Suspicious transactions may be cancelled or refunded.
• A slot is held for 30 minutes while a payment is processed, then released if not completed.

3.6 Founding Partner Offer

• Businesses that start a partner checkout by the end of 30 November 2026 (UK time) pay 50% of the listed partner price, including bundle prices (“Founding Partners”).
• The founding price applies at each yearly renewal for as long as the partnership continues without a break. This takes the place of the renewal price changes described in 4.3.
• Founding Partners get 3 months instead of the 14 days in 4.3: if you don’t feel it’s been worth it after 3 months, ask and we’ll refund in full. Ask by the end of the third month of your partnership; the partnership then ends and the slot is released.
• If a Founding Partner cancels or does not renew, the founding price ends. Taking a partnership again later is charged at the price listed at that time.
• The offer applies to prices listed on the partners page. A price sent in answer to a price request is the price stated in that offer.

4.1 Attendee Cancellations

• Each event has its own organiser‑defined cancellation policy.
• Policies are shown on the event page and at checkout.
• Refund eligibility depends on the organiser’s stated policy.

4.2 Event Cancellations by Organiser

• Full refunds are typically issued when an organiser cancels an event.
• Attendees are notified promptly.

4.3 Partner Renewals and Cancellations

• Partnerships renew automatically each year.
• We’ll email you 30 days before renewal.
• Partners may cancel at any time; cancellation takes effect at the end of the paid year.
• Full refund within 14 days if you change your mind (3 months for Founding Partners, see 3.6), then no refund for the rest of the year.
• Renewal prices may change with at least 30 days’ notice.
• If a partner cancels or does not renew, their sector slot remains reserved until the end of the paid term.
• If Locora ends a partnership, the partner will be notified and any applicable refunds or compensations will be handled accordingly.

4.4 Pro/Plus Subscriptions

• Plus and Pro are billed monthly.
• You can cancel at any time and your plan stays active until the end of the month you’ve paid for.
• No refunds are given for part-months.

4.5 Platform‑Initiated Refunds

Locora may issue refunds in cases such as:

• Platform errors.
• Confirmed misrepresentation.
• Safety or compliance concerns.

Refunds may affect organiser payouts.

5.1 Exclusivity

• One partner per sector per place is allowed, linked to the partner sector list.
• The current partner sector list is shown on /partners.
• Each partner confirmation names the partner’s sector and place.

5.2 Partner Tiles

• Partners are guaranteed one of up to four partner tiles among the nine search results in relevant searches.
• Locora decides which searches count and may update this as search functionality improves.

5.3 Competitors

• Competitors may still appear in free search results.

5.4 Changes to Sectors or Places

• If a sector is split, merged, or a place changes, partners retain their slot until renewal.

5.5 Free Listings

• Free business listings are available but are not considered partners or subscribers.
• Claiming a free listing requires verification.
• Locora reserves the right to edit, hide, or remove free listings.

5.6 Licence for Business Content

• By sending us logos, photos or other content, including by email, you confirm you own it or have permission to use it.
• You grant Locora a non-exclusive, royalty-free licence to display it on the Platform and to use it to promote your listing, including in Locora’s social media posts and emails.
• You can ask us to remove it at any time.

6.1 Accuracy of Information

• Organisers must provide accurate event details.
• Misrepresentation may result in removal or suspension.

6.2 Safety & Compliance

• Organisers are responsible for ensuring events comply with laws and safety standards.

6.3 Content Rights

• Organisers grant Locora a licence to display and promote event content.

7.1 Prohibited Activities

Users must not:

• Engage in fraud, deception, or exploitation.
• Create fake events or listings.
• Manipulate pricing, fees, or payouts.
• Harass or abuse other users.
• Attempt to bypass platform systems or security.

7.2 Platform Integrity

• Locora may monitor activity to detect misuse.
• Violations may result in account suspension or legal action.